Contact
Five routes through one inbox.
Pick the route that fits, write a short note, and we'll triage it. Every submission lands in the same company inbox, with a category-prefixed subject so the right resolver picks it up.
Pick the route that fits. We'll get it to the right person.
Support
Help with the app
Billing, account, alert trouble, dashboard problems — the app-level questions a member or prospect runs into.
Privacy
Data, deletion, or account-data questions
Data access, deletion requests, profile-data questions, and any privacy-policy clarification.
Legal
Terms, refunds, dispute walk-through
Terms-of-service questions, refund escalation, and the dispute walk-through path before a charge hits Stripe.
Partnership
Airlines, hotels, concierge, toolmakers, press
Partnership pitches from airlines, hotel groups, ground transport, concierge networks, travel-industry toolmakers, and press & media.
Accessibility
Anything on the site a traveller cannot use
Anything that gets in the way of a traveller using the site — a control that doesn't read, a state that doesn't announce, an interaction that doesn't work.
Or write it here.
One form, five routes. Pick the route that fits — we'll prefix the inbox subject with the same category so the resolver triage is one-glance.
Trust
The same documents a paying customer opens live here: privacy, terms, refund.
Refund / privacy / legal escalations stay on the same thread as this contact funnel — email fareflare@polsia.app if the in-app flow stalls.